24 April 2026 5 min readBy Alex Garner, Founder of Profit Clinic
Most hospitality businesses either measure almost nothing or measure so much that nobody acts. The useful middle ground is roughly eight numbers, reviewed every week, on one page.
The weekly eight
These are the measures that move before profit does, which is what makes them worth reviewing weekly.
Sales versus last year and versus budget
Covers and average spend per head
Food GP and wet GP, achieved not theoretical
Labour cost percentage and revenue per labour hour
Cost per occupied room, for hotels
Waste value
Forward bookings or pick-up pace
Cash position and committed spend
One page, one owner, one meeting
A KPI pack only works when a named person produces it on the same day each week and a short meeting acts on it. Without the meeting it is decoration.
Trend beats snapshot
Show thirteen weeks of history on every line. A single week tells you almost nothing; a rolling trend tells you whether a change worked.
The takeaway
Eight numbers, weekly, with a named owner and a short review meeting. That routine finds problems while they are still cheap.
Profit Clinic helps established hospitality businesses understand where profit is being lost and what they can do about it. We examine the numbers, the operation and the market, then turn the findings into practical, prioritised recommendations. Our primary paid service is the 30 day Commercial Review, examining profitability across the whole business. A focused Guest Experience Review or standalone project is also available when a particular area needs attention.
Who we work with
We work with established independent and boutique hotels, pubs and inns, restaurants, small and multi-site hospitality groups, caravan sites and holiday parks across the UK. The work is designed for owners and management teams with trading history and enough financial information to assess meaningful opportunities, rather than early-stage start-ups.
The problems we help solve
A busy venue can still struggle with weak margins, rising labour and supplier costs, inconsistent pricing, missed sales and unreliable reporting. Service gaps can also undermine the guest experience and repeat business. We look for the causes behind those symptoms, so you can distinguish urgent changes from longer-term improvements and make decisions based on evidence rather than guesswork.
What the 30 day Commercial Review includes
The review covers pricing, menus, revenue, labour, cost of sales, suppliers, purchasing and overheads. It combines on-site observation, management interviews, process review, a mystery shop, customer journey assessment and competitor benchmarking. We also examine your market position, local pricing and digital presence.
You receive a Commercial Growth Blueprint: an executive summary, quick wins, a 90-day action plan and a 12-month roadmap. Recommendations carry an estimated financial impact, priority, difficulty, implementation cost, expected return and timeline. The blueprint is yours to implement with your team or with our support; further work is optional.
Alex spent the last decade running, operating and improving pubs, restaurants and hotels. He founded Profit Clinic to give independent operators the commercial attention that larger groups receive from dedicated departments. The wider Profit Clinic team brings over 25 years of hospitality experience. That distinction matters: Alex's personal operating experience is supported by the team's broader industry knowledge.
How to work with us
Start with a free, no-obligation Profit Discovery: an initial business review, three commercial observations, an estimated opportunity value and a short review meeting. Discovery helps establish whether our core paid service, the Commercial Review, is right for your business. Or contact Alex directly about a focused Guest Experience Review or specific piece of work. Tell us your business type, number of venues and what you want to improve; we discuss the scope and agree a written quotation before you commit. Every engagement is treated in confidence.
